FAQs
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Company related FAQs
Business related FAQs
After-sale service related FAQs

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Can you separate the car price from the shipping fee on the invoice?

Yes. We can issue separate invoices for the vehicle and for freight, which helps you calculate import duty in your country.

Is international shipping / insurance included?

Under CIP, international freight and insurance are included. Under EXW / FOB, shipping is arranged and paid separately (under CIF, freight and insurance to the destination port are included).

What do EXW, FCA, FOB, CIF and CIP mean, and what's included in the price?

These five are common Incoterms® 2020 (International Commercial Terms) rules. The key difference is the point at which risk transfers from seller to buyer, and who pays for transport, insurance, etc. Using the load/dispatch points we commonly use in practice:• EXW Khorgos (Ex Works): We transport the vehicle to Khorgos. Your nominated freight forwarder picks it up at the exact Khorgos location we specify. We bear all costs and risks until the vehicle reaches Khorgos and provide the full set of export customs documents; from pickup onward, all subsequent costs, risks and import clearance are on you (the buyer).• FCA Nansha (Free Carrier): We deliver the vehicle to the Nansha warehouse designated by your forwarder — delivery is complete once goods are handed over; we are not responsible for unloading or port local charges. We provide the full set of customs documents and bear the export declaration fee. Risk transfers to the buyer when the goods are handed to the carrier.• FOB Nansha (Free On Board): We bear all costs and risks until the goods are loaded on board the vessel at the port of shipment (Nansha) — i.e. pass the ship's rail. After loading, risk and costs transfer to the buyer.• CIF Nansha (Cost, Insurance and Freight): We bear the freight and insurance costs until the vehicle arrives at the destination port (risk transfers when the goods are loaded on board at the port of shipment, but freight and insurance are paid by us up to the destination port).• CIP Khorgos (Carriage and Insurance Paid To): We bear all freight and insurance costs until the vehicle reaches the destination supervised warehouse.In short: under EXW you bear the most (from our named point), while under CIP we bear the most (to your destination supervised warehouse). Which term to use depends on your preference, forwarder arrangements and cost control — we can advise. None of the Incoterms we use cover import clearance.

Is the car in stock or made to order?

It depends on the model. Some are in stock; others need about 20–25 days to be ready at the relevant port or border after payment. We'll give you the exact lead time for your model.

How do I specify the exact car I want?

Send us the brand, model, year, trim/configuration, drivetrain (2WD/4WD), exterior & interior colors, and any must-have options. We'll match available stock or source it from the market.

Are your used cars in good condition?

We focus on low-mileage, original-paint, accident-free used cars. Every vehicle is inspected by Chaboshi , an independent third-party, and before you pay we share the VIN, photos, video and inspection report; for EVs we also provide a battery health (SOH) report.

If a new model isn't exportable, what are my options?

We can usually offer a carefully selected, low-mileage used version of the same model, or a comparable alternative that meets your needs.

Can we contact each other via WhatsApp or WeChat?

Yes — we are happy to continue on WhatsApp or WeChat. Just share your WhatsApp ID or WeChat ID and we'll add you.

Do you only sell cars from your own stock, or can you source a specific car for me?

 Both. We keep a selection in stock, and we also search the entire Chinese used-car market to find the exact brand, model, year, mileage and configuration you need.

Are you a legitimate car exporter? Can you show your license?

Yes. We are Zhuzhou Yitongda, a professional auto exporter. On request we can provide our business license, export license and customs registration certificate.

What fees will be charged after purchasing a car?

Major categories of fees Specific services Service Content Description Remark 1. Compliance Basic Service Fee (Essential for Exports) Vehicle compliance inspection/inspection report Includes VIN code verification, vehicle condition inspection, and emissions standard verification (adapted to the requirements of the destination country). Commercial vehicles / older vehicles have higher inspection fees Customs declaration and inspection service fees Submit customs declaration and accompanying documents to customs and cooperate with inspection. Excluding customs duties/value-added tax (actual expenses will be reimbursed according to policy). Export license processingAgency for obtaining the Used Car Export Permit and Commodity Inspection RegistrationThis includes data organization and departmental coordination. Vehicle transfer/cancellation Complete the transfer of ownership of the domestic vehicle to the export company, or complete the deregistration process. Fees are charged according to the policies of local vehicle management offices. 2. Logistics and transportation service feesDomestic land transport to portVehicles were transported by land from the storage location to the designated port.Includes flatbed truck transportation, temporary insurance, and driver's fees.Port handling feesIncludes port warehousing, loading and unloading, vehicle reinforcement (wheel hub securing straps), and cargo handling.Ro-Ro shipping requires additional reinforcement fees.International land freightSubmit customs declaration and accompanying documents to customs and cooperate with inspection.International sea freightMainstream transportation methods: Ro-Ro ships (batch) / Containers (bulk cargo/ High-end vehicles)Destination port delivery feeAssisting overseas clients in picking up vehicles at the destination port and transporting them locally to their designated locations.Excluding destination port duties/clearance fees

What should you check when buying a used car?

1. Compliance Check (Export Prerequisite) Confirm that the vehicle's emission standards match the requirements of the destination country; verify the authenticity of the VIN code, vehicle registration certificate, and other documents; confirm that the vehicle has complete export qualifications and is free from mortgages, seizures, or other issues. 2. Core Vehicle Condition Inspection (Key to Quality) The engine starts without abnormal noises and runs smoothly, with no oil or water leaks; the chassis is free from rust, deformation, or leaks; the body shows no signs of major accidents, water damage, or fire damage; the electrical system (lights, air conditioning, central locking) functions normally. 3. Usability Compatibility Confirmation (Landing Guarantee) Verify that the vehicle's left/right drive type is compatible with the driving rules of the destination country; confirm that the fuel type and tire specifications are suitable for local usage; understand the ease of obtaining vehicle parts overseas.

Can you guarantee the used cars exported by your company?

Zhuzhou Yitongda is a high-quality foreign trade company with the qualification for the export of used cars authorized by the state. All the purchase and export processes of vehicle sources have been supervised and recorded by relevant government agencies. Vehicles are purchased from formal channels for servicing. Insurance companies also undertake the transportation process, so there is no need to worry about vehicle quality. In addition, our company has established a wealth of supply channel resources in the automotive industry. Our company has signed strategic cooperation agreements with some OEMs and parts manufacturers, which can not only provide customers with used car supplies, but also provide customers with after-sales services. If you have any questions, you can also send your requirements and contact information to sales@hnucar.com , there are professional customer service personnel to serve you.

what if I find the car damaged before I receive it?

Our company will purchase professional insurance in all aspects of vehicle delivery, and there are professional service agencies to ensure the safety of vehicles. If you have any questions, you can also send your requirements and contact information to sales@hnucar.com , there are professional customer service personnel to serve you.