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After-sale service related FAQs

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What fees will be charged after purchasing a car?

Major categories of fees Specific services Service Content Description Remark 1. Compliance Basic Service Fee (Essential for Exports) Vehicle compliance inspection/inspection report Includes VIN code verification, vehicle condition inspection, and emissions standard verification (adapted to the requirements of the destination country). Commercial vehicles / older vehicles have higher inspection fees Customs declaration and inspection service fees Submit customs declaration and accompanying documents to customs and cooperate with inspection. Excluding customs duties/value-added tax (actual expenses will be reimbursed according to policy). Export license processingAgency for obtaining the Used Car Export Permit and Commodity Inspection RegistrationThis includes data organization and departmental coordination. Vehicle transfer/cancellation Complete the transfer of ownership of the domestic vehicle to the export company, or complete the deregistration process. Fees are charged according to the policies of local vehicle management offices. 2. Logistics and transportation service feesDomestic land transport to portVehicles were transported by land from the storage location to the designated port.Includes flatbed truck transportation, temporary insurance, and driver's fees.Port handling feesIncludes port warehousing, loading and unloading, vehicle reinforcement (wheel hub securing straps), and cargo handling.Ro-Ro shipping requires additional reinforcement fees.International land freightSubmit customs declaration and accompanying documents to customs and cooperate with inspection.International sea freightMainstream transportation methods: Ro-Ro ships (batch) / Containers (bulk cargo/ High-end vehicles)Destination port delivery feeAssisting overseas clients in picking up vehicles at the destination port and transporting them locally to their designated locations.Excluding destination port duties/clearance fees

What should you check when buying a used car?

1. Compliance Check (Export Prerequisite) Confirm that the vehicle's emission standards match the requirements of the destination country; verify the authenticity of the VIN code, vehicle registration certificate, and other documents; confirm that the vehicle has complete export qualifications and is free from mortgages, seizures, or other issues. 2. Core Vehicle Condition Inspection (Key to Quality) The engine starts without abnormal noises and runs smoothly, with no oil or water leaks; the chassis is free from rust, deformation, or leaks; the body shows no signs of major accidents, water damage, or fire damage; the electrical system (lights, air conditioning, central locking) functions normally. 3. Usability Compatibility Confirmation (Landing Guarantee) Verify that the vehicle's left/right drive type is compatible with the driving rules of the destination country; confirm that the fuel type and tire specifications are suitable for local usage; understand the ease of obtaining vehicle parts overseas.

Can you guarantee the used cars exported by your company?

Zhuzhou Yitongda is a high-quality foreign trade company with the qualification for the export of used cars authorized by the state. All the purchase and export processes of vehicle sources have been supervised and recorded by relevant government agencies. Vehicles are purchased from formal channels for servicing. Insurance companies also undertake the transportation process, so there is no need to worry about vehicle quality. In addition, our company has established a wealth of supply channel resources in the automotive industry. Our company has signed strategic cooperation agreements with some OEMs and parts manufacturers, which can not only provide customers with used car supplies, but also provide customers with after-sales services. If you have any questions, you can also send your requirements and contact information to sales@hnucar.com , there are professional customer service personnel to serve you.

what if I find the car damaged before I receive it?

Our company will purchase professional insurance in all aspects of vehicle delivery, and there are professional service agencies to ensure the safety of vehicles. If you have any questions, you can also send your requirements and contact information to sales@hnucar.com , there are professional customer service personnel to serve you.

how should I arrange the payment?

 Our company supports L/C (Letter of Credit), T/T (Telegraphic Transfer) and D/P (Documentary Payment). You can send your requirements and contact details to sales@hnucar.com , there are professional customer service personnel to serve you.

What are the costs of exporting second-hand cars?

Export cost composition: 1. Vehicle price and operation fee; Including: vehicle price, transfer fee, testing fee, certificate fee, etc; 2. Logistics and port operation fees; Including: domestic inbound transshipment, inbound, customs declaration, international freight, etc; 3. Customs clearance fee in the destination country; Including: tariff, consumption tax, value-added tax, customs clearance fee and other taxes of the export target country; You can send your requirements and contact details to sales@hnucar.com , there are professional customer service personnel to serve you.

Do you have a Hot selling vehicle list and quotation for each model?

Please kindly send your enquiry to  sales@hnucar.com , there will be  professional  reply .

We bought the car from your company. Can you provide spare parts ?

Sure .  Base on “Hunan Motor Vehicles National Trade Industrial Base”,except used car ,construction machinery /equipment ,we also export auto spare parts as well . Whats’s more ,we have established long term relationship with domestic famous spare parts factories and brand , the vehicles after-sales market also our main development territory .Please kindly send your enquiry to  sales@hnucar.com , there will be  professional  reply .

What are your company's agency business cooperation models?

At present, our used car export business has a variety of cooperation modes, mainly including:1. Self operated export.  2. Export agency; Please kindly send your enquiry to  sales@hnucar.com , there will be  professional  reply .

What cars can your company provide to customers?

As a professional used car export company, we have cooperation with vehicle factories ,distributors,4S stores of many brands, such as:Volkswagen, BAIC,Chang'an,Ford ,  Dongfeng, BYD, HOWO, Zoomlion ,SANYI  , etc. All the vehicles we export are of guaranteed quality. At the same time, we have also established a cooperative relationship with automobile OEMs, and signed strategic cooperation agreements with some brands of OEMs, such as the OEMs of micro electric trucks, micro electric minivans and some other brands of passenger vehicles. You can search our homepage www.hnucar.com, where there are hot models updated at any time, or you can send your needs and contact information to sales@hnucar.com , there are professional customer service personnel to serve you.

I have a vehicles for export , How do I deal with it?

Our company provides the whole process service of second-hand car export, and plans a one-stop export plan tailored to customer needs: domestic procurement, vehicle servicing, transfer to export, export license application, customs declaration and clearance, international logistics , after-sales service and other links to provide consultation and services, solve technical export barriers, and lower the export threshold. If necessary, please call 073122022258, or send your requirements and contact information to sales@hnucar.com , there will be professional customer service personnel to serve you.

Can you export used cars/ Introduce your company?

Our company is a government authorized pilot enterprise for second-hand cars export in China under the measures of the Ministry of Commerce of the People's Republic of China, and has the export qualification recognized by the state. We can export various types of new energy passenger cars, gasoline vehicles ,second-hand passenger cars, commercial vehicles, engineering machinery and equipment, spare parts, etc。 If necessary, please call 073122022258, or send your requirements and contact information to sales@hnucar.com , there will be professional customer service personnel to serve you.